Well, I have a report that I didn’t think I was going to be able to write from a positive standpoint. My wife and I just had an anniversary and she wanted to buy a IPad Air…….so, we checked the papers and ads and found that Staples had a sale going on the Air IPad. It is a $100 off on the 16 and so we decided to take advantage of it.
We went to the local store over on University and bought one. We bought the repair service and accessories. My wife was so excited she could hardly wait to get home and start working with it. Well, we had problems getting it attached to our wifi system. Then she had problems getting hooked up with ITunes and in the process the pad displayed a user name which she did not recognize…PLUS it had several hundred contacts listed with the names of doctors and other professionals.
So I looked at it and called Apple service after we discovered a name on the system (Bette’s Ipad). Apple was happy to inform us that the pad was actually registered to another person. Come to find out the store had given us a pad that someone had brought in to exchange.
Today we went to Staples and took the problem Ipad to them. The store manager and the salesmen were startled as this has never happened before. Shaunna, Lionel, and Dave went to work trying to correct the situation…..Well….in the end we were given a 32GB system to replace the 16GB for our troubles. They also replaced the shield and helped my wife set it up. She and I are both very happy.
I have been a long time Staples customer and thanked them for their customer service. I will remain a customer and thank them for their kindness. The mistake was taken care of and everyone was satisfied with the outcome.
If you are in the Sarasota/Bradenton area and need office supplies I recommend the University Blvd store which is about 1/2 mile from I-75 at the shopping plaza at the intersection of Honore and University. Great people!